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Community · Lanternwood

Community & Sentiment

Owned-channel social listening — Facebook Pages + Discord. Sentiment, topics & recommendations from a read of the full message/comment corpus. · data 2026-06-24

Emberfall Saga Tidebreak Arena Lanternwood Stormhold Night Market
Channel All Discord Facebook
⤓ Export data
FB fans
9,758
30 posts · 896 comments
Discord members
1,302
#general
Discord messages
735
128 unique authors
Mentions analyzed
514
8 topics · 2 channels
Avg sentiment
-0.17
Negative
Sentiment overview · 514 mentions analyzed
-0.17Negative
NegativePositive
Positive 126 (25%) Neutral 78 (15%) Negative 215 (42%) Mixed 95 (18%)
Most mentionedServer stabilityPositive hypeLocalisation qualityCompetitor comparisonNew class balanceMonetisation and pricing
Weekly sentiment split (% of mentions)
Community volume — daily Discord msgs & authors
Net sentiment trend (positive − negative, by week)
Content volume split — by channel
Sentiment by channel
ChannelMentionsPositiveNegativeAvg score
Facebook 388 80 135 -0.14
Discord 329 46 136 -0.27
Top discussion topics — mentions, colored by sentiment

Weekly read

positives · negatives · recommendation
Jun 1–8
msgs: 839pos: 31%neg: 33%eng: 28%

Volume steady; the pricing thread is still the loudest single topic.

▲ Guild recruitment and the new class both read positive.
▼ Pack pricing keeps getting compared to a rival title.
→ Recommend: Answer the pricing thread directly before the next event.
Jun 8–15
msgs: 408pos: 31%neg: 32%eng: 20%

Volume steady; the pricing thread is still the loudest single topic.

▲ Guild recruitment and the new class both read positive.
▼ Pack pricing keeps getting compared to a rival title.
→ Recommend: Answer the pricing thread directly before the next event.
Jun 15–22
msgs: 702pos: 40%neg: 24%eng: 17%

Volume steady; the pricing thread is still the loudest single topic.

▲ Guild recruitment and the new class both read positive.
▼ Pack pricing keeps getting compared to a rival title.
→ Recommend: Answer the pricing thread directly before the next event.

Social listening — topics

TopicChannelMentionsSentimentDetail
Monetisation and pricing Discord, Facebook 56 Negative Generated for the demo — not real community content.
Server stability Discord 80 Negative Generated for the demo — not real community content.
Guild recruitment Discord 46 Positive Generated for the demo — not real community content.
New class balance Discord, Facebook 69 Mixed Generated for the demo — not real community content.
Event rewards Facebook 26 Mixed Generated for the demo — not real community content.
Competitor comparison Discord, Facebook 78 Neutral Generated for the demo — not real community content.
Localisation quality Facebook 79 Negative Generated for the demo — not real community content.
Positive hype Facebook 80 Positive Generated for the demo — not real community content.

Trending → recommended action

Monetisation and pricing
Rival title ran a cheaper starter pack
→ Publish the value comparison the team already has
Server stability
Queue times at peak
→ Post the capacity fix date rather than staying quiet
New class balance
Split opinion after the patch
→ Share the win-rate data; the numbers are better than the mood
Issue tracker
Monitoring
Login queue at peak hours
Discord · Ops · Raised with backend; watching the 20:00-22:00 window.
Escalated
Pack pricing called out against a rival title
Facebook · Product · Pricing review scheduled; comparison table drafted for the team.
What worked / didn't (Jun 15–22)
Worked: Answering the balance thread with actual win-rate data moved it from negative to mixed within two days.
Didn't: Staying silent on pricing. The thread did not die, it grew and picked up the competitor comparison on the way.